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Verified
5/5

2017-04-07

Helpful staff

"N/a. Gggghhhhhhhhhh"


Verified
5/5

2017-02-15

"All the employees were helpful and the shop had everything I needed "


Verified
5/5

2017-02-11

Great advice

"In today's internet environment and quick deliveries the reason one goes to a store is the "human touch ". It in nice to get an opinion and an advice.
That's why I go there.
"


Verified
5/5

2016-12-24

Great customer service

"Helped me pick out the right helmet "


Verified
5/5

2016-12-11

Verity

"Store should have diferent type of items, the have a lot but all the same, over all good store very helpful full cashier,"


Verified
5/5

2016-12-02

"Customer service is exceptional "


Verified
5/5

2016-09-29

Excellent customer service

"I had an issue with a helmet visor. They replaced the part, and took are of the problem.

These guys know their stuff

"


Verified
5/5

2016-09-26

Great staff!

"The staff there knows me by name and always goes above and beyond to help with whatever I'm looking for or need. Every time I walk in I'm greeted immediately with a great attitude and a genuine desire to make sure I'm taken care of.
I'm extremely satisfied with my experiences there and that's what keeps me going back.
"


Verified
5/5

2016-09-26

"The item purchased was great. I am happy with what I got "

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Verified
5/5

2016-09-25

great place for gear

"not a huge shop, but packed with gear. as a newbie, i got a great deal from a very knowledgeable staff. i'd definitely recommend the place."

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Verified
5/5

2016-09-24

Model Merchant for Moto Munchkins

"Great staff. Knowledgeable. Provided helpful advice on right product to buy."


Verified
4/5

2016-09-20

Great store with everything!

"The store is a welcome place to have for riders of westchster and neighboring towns. They have a great staff that is willing to help and get geared up and out on the road. The selection is generous and if you can't find someone get it for you. I would recommend this store to anyoone who rides and beginners just starting out. Cycle Gear caters to all riders. Keep up the great work guys!"


Verified
5/5

2016-09-19

situation

"hi im joe i like your store"


Verified
1/5

2016-09-11

Just unacceptable!!!

"I had ordered my Sedici helmet in person and paid everything in FULL on August 21st, 2016, which was not cheap. I had personally fitted my helmet and knew that I needed a size M and not a size S. Tell me how I waited 1 week for them to special order it and they still manage to screw up my order by ordering a Small when I specifically stressed to them to please order me a Medium. So when they did call me a week later to pick up the item order and it was the wrong size, they had to reorder the Medium. I gave them sufficient time before I called them 2 weeks later to find out that the Medium did come in a week ago and they SOLD IT!!! WTF??? That's already 3 weeks of a paid item with no merchandise in my hands or shall I say on my head. This is very disappointing!!! I can't believe how unorganized everything is. Considering that this store comes highly recommended by a friend. I spoke with the store manager Jay. At this point, I can only wait patiently for my helmet as this has totally delayed me from what my plans were. Jay was helpful, but I shouldn't say anything until I get my item in one piece. So I'll just keep my fingers crossed for now. "

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Rep reply posted 2016-09-14
A rep from Cycle Gear, White Plains,, , has responded:

“Cycle Gear is rolling out our new Special Order Kiosks this week. This will allow you to order from over 100,000 products if an item is not in store. The best part is this can be shipped to your store or to your home directly. With this new system you will be automatically updated when there is tracking so you can see exactly where your order is and when it will arrive. ”